Terms & Conditions

• Fire Door Inspection – A visual and non-destructive inspection of fire doors, frames, seals, hinges, glazing, closers, signage, gaps, and related fire door components where accessible.
• Inspector – The competent person or assessor who physically carries out the inspection and prepares or signs the inspection findings or report.
• Subcontractor – An independent, qualified or competent inspector engaged by us to perform services.
• Services – Fire door inspections, fire door compliance checks, reports, findings, defect schedules, remedial recommendations, re-inspections, and related fire safety compliance services.
• Report / Certificate – Any fire door report, inspection schedule, defect list, recommendation, compliance summary, or related document issued following inspection.

2.1 Codeex Maintenance Ltd acts as a booking, coordination, and administrative service provider for fire door inspection services.

2.2 All inspections, reports, findings, and recommendations are carried out, completed, and signed by the inspector or subcontractor attending the property where applicable.

2.3 While bookings, quotations, invoicing, and payments are administered by Codeex Maintenance Ltd, all technical inspection work and professional judgement rests solely with the inspector who carries out or signs the report.

2.4 Inspectors and subcontractors operate as independent professionals and are responsible for their own workmanship, decisions, and compliance with applicable regulations and guidance.

2.5 Codeex Maintenance Ltd does not supervise, direct, amend, override, or influence the technical findings, defect classification, or professional judgement of any inspector.

3.1 Services include fire door inspections, visual compliance checks, reporting, defect identification, remedial recommendations, and re-inspections where agreed.

3.2 Services are limited strictly to the scope agreed at the time of booking.

3.3 A fire door inspection represents a professional opinion at the time of inspection only and is not a guarantee of safety, future performance, legal compliance, or ongoing compliance.

3.4 No dismantling, destructive investigation, intrusive testing, or opening-up works are included unless expressly agreed in writing.

4.1 A booking is confirmed only once written confirmation is issued by email, SMS, WhatsApp, or phone.

4.2 Appointment times are provided as arrival windows, not fixed times.

4.3 You must provide accurate:

• Property details
• Access instructions
• Parking information
• On-site contact details
• Number and location of fire doors to be inspected
• Relevant building or access restrictions

4.4 Incorrect or incomplete information may result in additional charges or an aborted visit.

4.5 We reserve the right to refuse or stop work where access is restricted, information is inaccurate, or conditions are unsafe.

5.1 You must ensure full access is available throughout the appointment window.

5.2 A missed appointment or failed access fee of £110 + VAT applies where access cannot be gained.

5.3 Inspectors are not required to move furniture, appliances, stored items, obstructions, or personal belongings.

5.4 You must ensure a safe working environment, including the absence of:

• Active water leaks
• Structural hazards
• Vermin or biohazards
• Aggressive occupants or animals
• Restricted or unsafe access routes

5.5 Parking permits, visitor bays, congestion charges, and access arrangements are the customer's responsibility.

6.1 Invoices are issued by Codeex Maintenance Ltd following completion of the service unless otherwise agreed.

6.2 Payment is due within 3 calendar days of the invoice date unless otherwise agreed in writing.

6.3 Late payments may incur:

• Statutory interest at 8% above the Bank of England base rate
• A £40 late payment administration fee
• Debt recovery, solicitor, and court costs

6.4 Reports may be withheld until full payment is received.

6.5 All reports, schedules, photographs, and related documents remain the property of Codeex Maintenance Ltd until payment has cleared.

7.1 Cancellations or rescheduling within 24 hours of the appointment incur a £110 + VAT fee.

7.2 The same fee applies where:

• No one is present to provide access
• Incorrect access details are supplied
• Parking cannot be obtained
• Fire doors are inaccessible
• The property is not ready for inspection

7.3 Cancellations must be provided in writing. Email or WhatsApp is accepted.

8.1 Inspections are carried out as visual, non-destructive inspections with reference to relevant fire safety legislation, guidance, and recognised fire door inspection principles.

8.2 Fire door inspections are visual and non-destructive unless expressly agreed otherwise in writing.

8.3 We cannot inspect concealed or inaccessible areas, including hidden fixings, concealed cavities, internal door cores, areas behind sealed finishes, or elements requiring destructive opening-up.

8.4 Hidden, latent, or future defects are outside the scope of inspection.

8.5 Fire door performance may be affected by later damage, misuse, alteration, maintenance, or building works after the inspection.

9.1 Defects, risk observations, and recommendations are assigned solely by the inspecting professional.

9.2 Inspection findings and recommendations are matters of professional judgement and are not negotiable.

9.3 Codeex Maintenance Ltd does not amend, influence, or override report content.

9.4 Technical queries or disputes must be directed to the inspector who carried out or signed the report where applicable.

10.1 Where a fire door inspection identifies defects or non-compliance, remedial works may be quoted separately.

10.2 You are under no obligation to use us or our subcontractors for remedial works.

10.3 A satisfactory fire door status can only be supported once relevant defects are rectified and, where required, re-inspected.

10.4 Re-inspections are chargeable unless included within an agreed remedial package.

10.5 Responsibility for remedial workmanship lies solely with the contractor performing the work.

11.1 Where a third-party inspector, contractor, fire risk assessor, building manager, landlord, tenant, insurer, or enforcement body disputes a report, no liability is accepted unless we are given the opportunity to re-inspect.

11.2 Acceptance of third-party findings is at our sole discretion.

11.3 Alternative opinions, reports, or interpretations are not automatically accepted.

12.1 We rely on information provided by the client regarding property layout, door locations, previous works, access restrictions, building use, fire strategy information, and maintenance history.

12.2 We are not responsible for inaccuracies, omissions, or undisclosed information that may affect inspection outcomes or report findings.

13.1 Subcontractors are independent professionals responsible for their own workmanship and professional judgement.

13.2 Subcontractors are required to hold appropriate Public Liability Insurance and Professional Indemnity Insurance where applicable.

13.3 Any claim arising from inspection findings, report accuracy, or professional judgement must be pursued against the inspector who signed or issued the report and their insurer where applicable.

14.1 A fire door inspection is not a safety guarantee.

14.2 We are not liable for fire, injury, death, or property damage arising from:

• Pre-existing fire safety defects
• Hidden or inaccessible faults
• Alterations made after inspection
• Damage, misuse, poor maintenance, or deterioration after inspection
• Reliance on a fire door inspection as a guarantee of safety

14.3 The report reflects the condition of the inspected fire doors at the time of inspection only.

15.1 We are not liable for:

• Pre-existing defects
• Hidden or inaccessible faults
• Loss of rent or business interruption
• Indirect or consequential losses
• Delays caused by access, parking, traffic, emergencies, or site conditions

15.2 Our total liability is strictly limited to the amount paid for the service.

15.3 Nothing in these Terms excludes or limits liability where it cannot be lawfully excluded under the Consumer Rights Act 2015.

16.1 Remedial works carried out directly by us include a 12-month workmanship warranty, unless stated otherwise.

16.2 The warranty excludes:

• Customer-supplied materials
• Third-party alterations
• Wear and tear
• Damage occurring after completion
• Misuse or poor maintenance

16.3 Warranty for subcontractor work lies solely with the subcontractor.

We are not liable for failure or delay caused by events beyond our control, including illness, accidents, severe weather, transport disruption, strikes, emergencies, or supply shortages.

Personal data is processed in accordance with our Privacy Policy and shared only as necessary to deliver services.

These Terms are governed by the laws of England & Wales, and all disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

• Codeex Maintenance Ltd
• Trading as Fire Door Inspections
• 128 City Road, London, EC1V 2NX, United Kingdom
• Email: mail@codeex.co.uk